Option 1
I have been familiar with chat. I have chatted on Facebook and also with businesses such as printer supplier when I was choosing a printer for my library. I have also chatted with Norton 360 when my laptop was crashing. Chat is easy to use. I think chat and instant messaging could be very useful in a library. Real-time answers to questions and responses to thoughts could be very useful to patrons. I thought the best idea for school libraries would be Meebo widgets embedded on catalog searches. Meebo would be very helpful when catalog searches had no results.
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